Terms & Conditions
Version: 2.0
Date of Publication: April 9th 2026
Effective Date: April 9th 2026
Issued by: Privacy & Compliance Officer
Table of Contents
1. Introduction
2. Scope and Applicability
3. Definitions
4. Regulatory Requirements
5. Policies
6. Procedures
7. Roles and Responsibilities
8. Documentation and Record-Keeping
9. Monitoring and Reporting
10. Training and Awareness
11. Risk Management
12. Audits and Reviews
13. Corrective Actions
14. Penalties and Sanctions
15. Continuous Improvement
16. Appendices
1. Introduction
1.1 Purpose
This document outlines the Terms & Conditions (“Terms”) governing the use of the July Health Inc. website, its content, and any associated services. Its purpose is to establish a legally binding agreement between July Health Inc. and all individuals who access or use our online platforms.
1.2 Context
As a provider of outpatient care, mental health, and miscellaneous health practitioner services across all Canadian provinces and territories, it is essential to have clear, enforceable terms to protect the Company, its intellectual property, and its users. These Terms ensure that all parties understand their rights, obligations, and the rules of engagement when interacting with our digital properties.
1.3 Objectives
- To define the permissible uses of the Company’s website and content.
- To clarify ownership of intellectual property.
- To outline user responsibilities, conduct, and our disclaimers of warranties and limitations of liability.
- To establish disclaimers of warranties and limitations of liability.
- To provide a clear framework for resolving disputes and managing non-compliance.
2. Scope and Applicability
2.1 Scope
These Terms apply to all aspects of the July Health Inc. website, including but not limited to all text, graphics, data, services, and other content available on or through the website. The geographical scope of these Terms is all of Canada.
2.2 Applicability
These Terms are applicable to all persons who access, browse, or use the July Health Inc. website, including casual visitors, registered users, and paying customers (“Users”). By accessing or using the website, you agree to be bound by these Terms.
For Clients receiving specific health services, the terms outlined in their service-specific consent form will supplement and, where there is a conflict, supersede the general terms in this document.
3. Definitions
| Term | Definition |
| Company | Refers to July Health Inc. (which may also be referred to as “July Health” or operate under the trade name “July Health Clinic”), its affiliates, and subsidiaries. |
| Website | Refers to all public and private web pages hosted under the July Health Inc. domain, including all content, features, and functionality. |
| User | Any individual who accesses, browses, or uses the Website for any purpose. This includes casual visitors and registered clients. |
| Client | A User who has registered for an account and/or engages with the Company for the provision of paid or unpaid Services. |
| Content | All information, text, graphics, software, images, video, audio, and other materials found on the Website. |
| Services | Any services offered by the Company, including but not limited to informational content, consultations with health practitioners, and other outpatient care services, whether delivered online or in person. Such services are delivered by qualified practitioners providing services on behalf of, or through, the July Health Inc. platform. |
| Terms | Refers to these Terms & Conditions. These ‘Terms & Conditions’ may also be referred to as ‘Terms of Service’ in other related company documents. |
| No-show | An appointment missed by a Client without any prior notice. Specific policies and fees related to a No-show are defined in Client service agreements. |
| Emergency Situation | An urgent police, medical, or child protection situation. This definition is relevant to the limits of confidentiality as described in Client service agreements. |
4. Regulatory Requirements
July Health Inc. operates in compliance with applicable Canadian federal and provincial laws and regulations. These Terms are designed to be consistent with these legal frameworks.
4.1 Relevant Laws and Regulations
| Regulation/Act | Description |
| Personal Information Protection and Electronic Documents Act (PIPEDA) | Federal legislation governing how private-sector organizations collect, use, and disclose personal information in the course of commercial activities. |
| Provincial Health Information Legislation | Provincial laws governing the collection, use, and disclosure of personal health information (e.g., PHIPA in Ontario, PIPA in Alberta/BC). These laws are paramount for any health services provided. |
| Quebec’s Law 25 | An Act to modernize legislative provisions as regards the protection of personal information, which sets specific requirements for organizations operating in Quebec. |
| Canada’s Anti-Spam Legislation (CASL) | Federal law regulating the sending of commercial electronic messages (CEMs). |
| Provincial Consumer Protection Acts | Legislation in each province and territory that provides rights to consumers and sets rules for businesses regarding contracts, advertising, and sales. |
5. Policies
5.1 Acceptance of Terms
By accessing and using the Website, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.
5.2 Disclaimer: Not Medical Advice
The Content provided on the Website is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.
5.3 Use of the Website
You agree to use the Website and Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Website.
5.4 Intellectual Property
All Content on the Website is the property of July Health Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any Content without the Company’s prior written consent.
5.5 User Accounts
To access certain Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify the Company immediately of any unauthorized use of your account.
5.6 Financial Terms and Payment
Fees for any Services will be set out on the Website or in a separate service agreement. You agree to pay all applicable fees for Services you purchase. All payments are processed through a third-party payment processor.
Specific payment terms, cancellation policies, and fees for no-shows or late cancellations for clinical services are detailed in the applicable Client consent form or service agreement.
5.7 Termination
The Company may, in its sole discretion, terminate or suspend your access to all or part of the Website and Services for any reason, including, without limitation, breach of these Terms.
5.8 Limitation of Liability and Disclaimer of Warranties
The Website and its Content are provided on an “as is” and “as available” basis. The Company makes no warranties, express or implied, and hereby disclaims all other warranties. In no event shall July Health Inc. be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the Website or Services.
5.9 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
6. Procedures
6.1 Account Registration
To register for an account to book Services, Users must typically select an appointment type and schedule a time using the online booking calendar. Users must complete the online registration form with accurate information. Upon submission, a confirmation may be sent.
6.2 Reporting a Violation of Terms
To report a violation of these Terms, Users should contact the Privacy & Compliance Officer by emailing privacy@julyhealth.com, providing specific details of the alleged violation. The Privacy & Compliance Officer is the central point of contact for all legal and privacy matters and will triage inquiries to other roles as needed.
7. Roles and Responsibilities
| Role | Duties and Tasks |
| All Users | Read, understand, and comply with these Terms. Use the Website and Services responsibly and lawfully. Protect their account credentials and report any unauthorized use. Provide accurate and truthful information when required. |
| July Health Inc. (“Company”) | Maintain the Website and make it available to Users. Enforce these Terms. Protect User data in accordance with the Privacy Policy. Periodically review and update these Terms. |
| Privacy & Compliance Officer | Serve as the primary contact for questions and complaints regarding these Terms. Investigate reports of non-compliance. Oversee the review and update process for this policy. |
8. Documentation and Record-Keeping
8.1 Required Documents
The Company will maintain records of user acceptance of these Terms, records of payment transactions, and communications related to non-compliance reports.
8.2 Record-Keeping Protocols
All records related to the administration of these Terms, such as payment histories or general correspondence, will be retained for a period of ten years or as required by applicable law.
9. Monitoring and Reporting
9.1 Compliance Monitoring
The Company reserves the right to monitor usage of the Website to ensure compliance with these Terms. This may include automated monitoring of traffic and manual review of reported issues.
9.2 Reporting Protocols
Any suspected breach of these Terms should be reported immediately to the Privacy & Compliance Officer at privacy@julyhealth.com.
10. Training and Awareness
10.1 Training Programs
All Company employees and contractors who manage the Website or interact with Users are trained on these Terms and the Company’s associated policies upon hiring and on an ongoing basis.
10.2 Awareness Campaigns
Updates to these Terms will be communicated to Users via on-site notifications, email, or other appropriate channels. Continued use of the Website after such notification constitutes acceptance of the revised Terms.
11. Risk Management
11.1 Risk Assessments
The Company periodically conducts risk assessments to identify potential risks associated with the Website and Services, including risks of misuse, data breaches, and non-compliance with these Terms.
11.2 Mitigation Strategies
Mitigation strategies include implementing technical and administrative security measures, clarifying policies, providing clear disclaimers, and establishing procedures for handling non-compliance.
12. Audits and Reviews
12.1 Internal Audits
Internal reviews of these Terms and related procedures will be conducted annually or as needed to ensure they remain relevant, effective, and compliant with legal requirements.
12.2 External Audits
The Company may engage third-party auditors to review its compliance with regulatory standards, which may include an assessment of the adequacy of these Terms.
12.3 Review Mechanisms
This policy shall be reviewed periodically or in response to significant changes in legal requirements or business operations.
13. Corrective Actions
13.1 Non-Compliance Handling
Upon identification of a breach of these Terms, the Company will investigate the matter and take appropriate action, which may range from a warning to immediate termination of access.
13.2 Corrective Action Plans
For systemic issues, a corrective action plan will be developed to address the root cause and prevent recurrence.
14. Penalties and Sanctions
14.1 Consequences of Non-Compliance
Non-compliance with these Terms by a User may lead to sanctions imposed by the Company, including but not limited to temporary suspension of account access, permanent termination of the account, and legal action where warranted.
14.2 Enforcement Mechanisms
The Company will enforce these Terms through its designated compliance personnel and automated systems where applicable.
15. Continuous Improvement
15.1 Feedback Loops
Users may provide feedback on these Terms or their experience with the Website by emailing privacy@julyhealth.com.
15.2 Process Improvements
The Company is committed to continuously improving its policies and procedures based on user feedback, internal reviews, and changes in the regulatory landscape.
16. Appendices
16.1 References
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Canada’s Anti-Spam Legislation (CASL)
- Relevant Provincial Health Information and Consumer Protection Acts
- An Act to modernize legislative provisions as regards the protection of personal information (Quebec Law 25)
16.2 Related Company Policies
- Dietitian Consent Form – All Provinces: This is a service-specific agreement for clients receiving dietitian services outside of Quebec. It contains detailed terms regarding confidentiality, fees, cancellation, and the handling of Personal Health Information that supplement and may supersede the general terms in this policy for those specific clients.
- Consent Form – Quebec: This is a service-specific agreement for clients receiving services in Quebec. It addresses Quebec-specific legal requirements, including Law 25, and contains detailed terms that govern the client-provider relationship, taking precedence over this general policy for those specific clients.
- Terms & Conditions and Privacy Policy July Health Inc. (Source Document): This document supersedes and replaces the previous, separate Terms & Conditions and Privacy Policy documents.